Since version 2.0 of Iperius Remote, it has had the ability to display the connection statistics for all the remote support sessions that are carried out by the operators.
In this tutorial we will show you how to display them and set the filters in order to quickly get useful information about your remote desktop activities.
This feature is only available in paid versions of Iperius Remote, starting with the Small version.
Open Iperius Remote and click on the “Statistics” button (third button to the right of the textbox where you enter the ID to connect to). See the image below. In order to access this feature, you must first specify your Master or Operator account in the general settings, s0 the software can then authenticate and access the statistics.
It will open a window composed of two sections. The left one has the search filters and the right one will show the results. (see image below)
The filters that can be set are:
- The time interval (from date to date) of the period to be analyzed.
- The Client Group (default is set to all, see image below)
- Operators (the connected operator is set by default, see image below)
Note: This filter is available only if the operator is an administrator
Once the filters have been set, click the “Update” button and the results will be shown on the right. (see image below)
Each line shows the name of the connected operator, the connection start date, the end date, the actual connection time and the IP addresses (LAN and WAN) of the connected customers.
The results are grouped by client and at the end of each group there is a row (highlighted by the symbol Σ) which shows the total number and total time of the connections.
Finally, the total number and total time of all the displayed connections appears on the bottom right.